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Shipping & Returns

Shipping and Returns 

Shipping

Please note that all prices quoted below are in Canadian Dollars.  During checkout you may see prices converted into your final checkout currency (i.e. USD) based on the daily exchange rate.

Shipping rates are subject to change at any point, depending on provider fee increases and exchange rate fluctuations.

In Canada we offer Free Shipping on orders $125CAD and over.  If your order is valued below our free shipping amount, Canada Post calculates the rate based on the weight/dimensions of the package and your shipping information.

Curbside / Local Pickup - We conveniently offer a free local pickup option for customers located in Toronto.  This option will appear automatically based on your postal code. 

In the United States we offer Free Shipping on orders $125CAD and over, We ship our US orders via USPS, directly out New York.  We occasionally ship large orders containing heavy toys via courier, which often takes a few days longer the USPS’s Priority service.   

Our US packages are sent to our US shipping service via courier. Once they arrive, they are sorted and then driven across the border directly to s depot. Typically, packages show up in USPS tracking 2 business days after we've created the shipping label and you've received your shipping notification. Packages that are picked up from our warehouse on a Friday are received by our shipping service on the following Monday/business day, and generally appear in the USPS tracking system the next evening. 

Grimms and Grapat both introduced geofencing rules earlier this year and we are no longer able to ship these brands outside of Canada.

Internationally we offer several flat rate tracked shipping options for Europe/the UK and Australia/New Zealand/South Korea. The rates are based on the weight of the items in the order.

Note that the shipping cost does not include any customs, duty, taxes, or handling fees that may be assessed when your package arrives. The buyer is responsible for paying all customs, duty, taxes, and handling fees. Your local postal system may assess and charge taxes (plus a handling fee) independently of duty. 

Insurance 

All Canadian and US shipments will be covered for the standard carrier insured amounts, which is generally up to $100. The carrier insurance covers loss or damage during transit anddoes not cover theft after delivery. International shipments donot include insurance. 

If you would like additional insurance including coverage for porch theft and full coverage for your order, please select/opt into the Route Package Protection on the cart page before checkout. You can read more aboutRoute here.

If you would like to request a signature to confirm delivery or extra insurance, please contact us so that we can let you know what the additional cost will be. 

Shipping rates are subject to change at any point, depending on provider fee increases and exchange rate fluctuations.

Return Policy

Returns

We have taken the time to describe each item as accurately as possible but are human and sometimes make mistakes. We have included information specific to Clothing and Toys below. For full information about our return policy and timeframes, please scroll down past the Clothing and Toy-specific sections.

Clothing - We understand that when shopping online sometimes we purchase the wrong size or don't love the colour. If that is the case, we encourage you to contact us via email (hello@modernrascals.ca) to set up an exchange or refund, subject to stock availability or any other limitations. Please continue reading for our full Return Policy, as discounted items may not be eligible for exchange or refund and some items are Final Sale.

Toys - For our wooden toys there is a normal range of wood grain and natural markings that are part of the product. These are not considered defects by the brands we carry and are instead celebrated as part of what makes wooden toys unique. Returns will not be accepted for not liking the wood grain on your individual item, as this is not considered a defect.

For toys, sizes, age recommendations, and safety warnings are included in every product description and returns are not accepted for size or age appropriateness reasons.

If you would like us to pick a toy with the least (or the most!!!) markings, please contact us ahead of time and we'll try our best to find something that suits your specific requirements. Some of the toys (like the Grimms rainbows) come sealed so we are unable to take a look at every side/piece ahead of time. There may be wood grain variations hidden inside that we are unable to see without opening the packaging.

Returns Process

General return requests must be madewithin 14 days of delivery

We highly recommend that you open all items (including the toys) when you initially receive them. Please let us know of any initial defects or missing pieces within 14 days of delivery. After 14 days we will be unable to provide replacements or exchanges.

Please contact Modern Rascals (hello@modernrascals.ca) prior to making a return to receive a Return Authorization. Please provide the following in your email:

  • your order #
  • the item(s) you wish to return and/or exchange
  • photos of any defects

Returns must be in the mail on their way back to uswithin 7 days of our approval of a return (based on the date on the postmark). 

Items that are shipped without previous authorization are not eligible for refunds. These items can be shipped back at the customer’s expense.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags (if any were included). We understand that kids may have tried it on for size, or to see if they are comfortable with the fabric/tags.

All costs incurred with shipping the item(s) back to Modern Rascals will be the customer's responsibility. We do not accept returns in person due to safety and security concerns.

We suggest that you ship the item(s) back with tracking information to ensure it is received by us. If you ship without tracking, we may not receive it and we cannot issue refunds on items that we did not receive.

If your order qualified for free shipping and the return of the item(s) changes your original order total so that it is below the minimum price point for free shipping, we will deduct our actual original shipping cost from the sum of the price of the returned item(s).

All returns are subject to a 10% restocking fee. This is an administrative fee that covers the costs associated with the original shipping and payment processing fees, as well as the time to inspect and process the return. This restocking fee may be waived or reduced at the absolute and sole discretion of Modern Rascals.

Our base currency is Canadian Dollars. If you checked out in a non-CAD currency (e.g. USD), your return will be completed in CAD and converted at the current daily exchange rate and refunded to your payment method (credit card, PayPal, etc.). The exchange rate will likely not be the same as when you originally made the purchase and so there may be a difference in what is refunded as a result.

International Orders that are returned due to a refusal to pay customs, duty, taxes, or handling fees or incorrect addresses will not be refunded.

Domestic orders that are returned as a result of not collecting a package can be shipped out again at the customer’s expense. Alternatively, the order can be refunded and our standard return and refund policies will apply.

Final Sale

We do not accept returns or exchanges on any sale, last chance, or promotionally priced items:

  • Clothing discounted 25% or more
  • Toys, Books, and other items in the store discounted more than 10%
  • Underwear, socks, hats, and swimsuits are all final sale for hygiene reasons

We have tried to ensure that all Final Sale items have been properly tagged. However, we are only human and may miss some. A missing Final Sale tag does not change the eligibility for returns or exchanges.

Exchanges 

Sale and Final Sale items are not eligible for exchanges, so please review your order carefully before submitting it. If you have questions about fit before you place an order for Sale or Final Sale items, feel free to email us athello@modernrascals.ca and we’ll gladly help.

We can sometimes accommodate exchanges if we still have stock available in a different size/colour/style or a similarly priced item. Send us an email at hello@modernrascals.ca and we'll see what we can figure out!

Please note that customers are responsible for shipping the item to be exchanged back to our warehouse. Modern Rascals will cover the cost of shipping exchange items back. 

Order Cancelations

Cancelations will be at the sole discretion of Modern Rascals and we may not be able to support cancelations during periods of high sales volume or lower staffing, due to the disruption to our workflow. Orders cannot be canceled once they have shipped.

Due to changes from major payment processing platforms, any canceled orders will be subject to a 3% order cancelation fee. This covers the payment processing cost we incurred when we processed your original order, as this cost will no longer be refunded to us.

Incorrect Addresses

We use the shipping address provided during checkout to ship all orders. If an incorrect address is provided, we will try our best to help coordinate getting the package back. The customer will be responsible for paying any additional shipping charges, as we'll need to re-label the package. While most packages make their way back to us (although this may take some time), it is possible that packages sent to the wrong address may be lost for good. We are unable to replace packages lost as a result of an incorrect address.

Manufacturer/Workmanship Defect Returns & Replacements

Sometimes manufacturer's defects happen. Let us know! We may be able to replace items if they are defective or damaged, depending on available stock. If a replacement is not available, we may be able to exchange for a similar value item or refund that portion of your order.  

We highly recommend that you open all items (including the toys) when you initially receive them. Please let us know of any initial defects or missing pieces within 14 days of delivery. After 14 days we will be unable to provide replacements or exchanges. (this timing is in place to help manage inventory levels during high volume periods)

Please provide the following in your email:

  • your order #
  • the item(s) with any issues
  • photos of any defects

If a defect has occurred after light/reasonable usage, please email us at hello@modernrascals.ca and we'll see what we can do. Note that this would not include dings / dents / colour transfer / etc. that are all normal with play.

Fulfillment Mistakes

If we have made a mistake and sent you the wrong item, we will figure out a way to make it right - we'll replace items if we still have stock available, work with you to figure out replacement items, or offer a refund.  

Fulfillment mistakes made that result in the shipment of incorrect products to you will absolutely be accepted for return. Modern Rascals will cover all shipping costs for you to return the incorrect items, as well as to mail out your replacement items.

Refunds 

If you are approved, then your refund will be processed and a credit will automatically be applied to your original method of payment. It may take 3-5 business days for the refund to reflect in your account or on your credit card, based on the time for the credit to work through the financial system.

Gifts

All refunds are made against the original transaction and form of payment.

Last updated: November 14th, 2022